Returns & Exchanges
We accept returns due to any of the following reasons:
Manufacturing defect
We do not cover damage caused by normal wear and tear, accident, improper care or cleaning, non-standard usage or negligence. If you receive a defective product due to workmanship or material, please email us at sales@springer-ems.com within 3 business days from the day you received the product for further assistance.
Wrong item shipped/missing item
If you received a product that is not what you have ordered, or missing something from your order, please email us at sales@springer-ems.com within 3 business days from the day you received the product for further assistance.
